C/NET Solutions offers outstanding support

With CNExT, registrars don't just get great software. One of our highest goals is to provide quick and accessible support for our customers. All of our customers' problems are important and receive prompt attention from our dedicated support staff. Our support starts from the time the customer purchases CNExT software. We have dedicated conversion coordinators assigned to assist customers all the way through completion of the database conversion and software installation.

All C/NET Solutions support staff are experienced software technicians who are familiar with both CNExT software and the unique requirements of cancer registrars. Many are Certified Tumor Registrars who are active in state and national registrar organizations. When customers call technical support, they talk to an informed colleague who understands their needs.

To provide the best support, each national customer is assigned a support representative who will get to know the ins and outs of their facility. Tech support can communicate with users by phone or email, or use GoToAssist to provide remote online support in some situations. We are proud to say that C/NET Solutions support staff consistently rank very highly on customer satisfaction surveys. On our most recent survey, over 90% of users rated support staff as very good or excellent in terms of knowledge and responsiveness.

Training

Training is an important part of our support commitment. CNExT training is flexible and can be customized to suit the needs of any size facility, and take place on site or remotely. New users can also learn software functions at their own pace using computer instruction modules included with each installation. Training materials are frequently updated to stay current with feature changes and data requirements.