C/NET Solutions Provides Outstanding Support
In addition to great software, all C/NET Solutions customers also get great customer support. CNExT users continue to rate our technical support staff as excellent. With C/NET Solutions you can count on a quick response with thorough instructions from a knowledgeable technical support representative. Technical assistance is available in a format that meets your needs; by phone, by email, through our support tracking system or web based remote access.
All C/NET Solutions support representatives are trained in their field. Our staff have worked in the cancer registry field, used CNExT at CoC accredited hospitals, worked for state central registries and worked in information technology departments. Several of our staff members are Certified Tumor Registrars. Our support team is here to provide our customers with the best service available from any cancer registry vendor.
If you prefer to find the answers yourself, we offer many ways for you to get them. In CNExT, information is available within all functions; just click the Help button, or hit the F1 key to access online Help for your answer. Your support tracking system login gains access to hundreds of FAQs. Our customer website provides you with step-by-step clearly written instructions on many CNExT functions. These instructions were written for customers just like you. On our website, you will also find tutorials and training videos to study at your own pace. At C/NET Solutions help is always close at hand.
Software training is as important to us as it to you. As new customers you will have the option of on-site training or web-based training. Training is also available to you at anytime. In addition to training with knowledgeable technical support representatives, we offer study at your own pace tutorials and training videos for all CNExT and CAS functions.